Thank you for choosing to shop at Hund + Haus
We are sure you will love your dog bed but just in case you are not entirely satisfied , we’re here to help.
You have 14 calendar days to return an item to us from the date you receive it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be sent back to us in it’s original box and packaging.
Your item needs to have the receipt or proof of purchase too.
Once we have safely received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved we will initiate a refund to your original method of payment. You will receive a credit to your account for your item within a certain amount of days. This totally depends on your card issuers policies. In most cases this is 3-7 working days, sometimes earlier.
Shipping item back to us
You will be responsible for paying your own shipping costs for returning your item to us. Shipping costs are unfortunately non refundable. Please note that shipping costs are generally higher than initial delivery costs. We advise that you send your item tracked and insured as missing or damaged items will understandably not refunded.
The right to cancel an order
If you buy an item then have a sudden change of heart or you have selected the wrong item by mistake please let us know immediately. Orders are packed next working day and collected by courier on the second day. Failing to inform us will result in you receiving the wrong item and having to send it back to us at your own cost and, we don’t want that to happen.
Contact us, we like to chat.
If in doubt just give us a shout and we will happily help.